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Frequently Asked Questions

Learn more about how our services work to support you.

  • My organisation would really benefit from hearing more about your services, could you provide a presentation?
    Absolutely. Drop us an email at
  • I am really not sure what I want, can we chat with no obligation?
    Absolutely. We are more than happy to have a chat. If you do not feel we are a good fit for you then no problem at all. We may even be able to recommend other companies for you to connect with.
  • What is your pricing?
    We have two brochures with pricing information, one for organisations and one for individuals. - LINK. We offer accessible pricing for individuals. We also put pricing for our coaching programs on our web pages.
  • We are a education institution and wondering if you provide services to students?
    Yes we do, reach out for a chat so we can understand what you are interested in. We are always evolving out services to fit new contexts and have many workshops and coaching options that work for students about to enter the workplace.
  • Do you support organisations and teams to improve their hybrid or remote work models?
    Yes, we do. Our founder has decades of experience leading global agile teams and is passionate about evolving working methods that fit the organisation's and team's context and goals. Many companies are 100% remote or hybrid and are challenged with adjusting working practices to be more efficient.
  • What experience do you have with change management?
    Kinkajou has experience in change management, working with various businesses to navigate digital transformation, roll out agile or drive culture change. Our team understands the complexities and challenges of change, and we are committed to helping our clients effectively manage and adapt to these changes. We use a tailored approach, considering each organisation's unique needs and culture, to provide practical strategies and support throughout the change management process.
  • What should I expect in a coaching session?
    Expect to be gently challenged. To gain the most it’s critical to permit your coach to explore, question, and challenge potentially self-limiting attitudes or behaviours. We look to you to bring; Curiosity. Openness to growth and feedback. Respect and trust. Responsibility for yourself and the actions you undertake. A 'beginners mindset'.
  • What is coaching?
    In a challenging environment, coming together to reflect on pressing problems can generate ideas if individuals engage honestly with challenges. As accredited coaches, we use coaching interventions to help uncover blind spots and act as your guide. We do not provide solutions. Instead, we offer a confidential and safe thinking space. We ask questions that help prompt new ways of thinking. Learning happens through exchange, self-reflection, and your actions and accountability outside of the sessions.
  • Is coaching confidential?
    Yes! Whatever we discuss in the sessions remains confidential. If your organization is paying for your coaching we do not share any details with HR or your boss. It is up to you to share your own progress. The only time we would break confidentiality is in specific circumstances that represent a risk of harm to yourself or others.
  • Does coaching work well online?
    It really does. The majority of our coaching is done virtually now. This means we can be super flexible with arranging the perfect time for your coaching session.
  • What is group coaching and who is it for?
    In group coaching, one coach works with several individuals simultaneously, helping them harness the power to help each other. Learning happens through thinking out loud, exchanging, listening, self-reflection, and your actions and accountability outside of the sessions. Group coaching is for individuals who 1) are from the same organisation but have different teams that they work on day to day or 2) individuals from different organisations that have a common professional development goal. Team coaching, on the other hand, is specifically designed for individuals from the same organization who work together day to day on the same projects. This approach focuses on enhancing team dynamics, communication, and collaboration to achieve shared goals.
  • What is team coaching?
    It is similar to group coaching.
  • What outcomes can I get from coaching?
    It depends on you. We fully expect great results to come from our session(s), but we cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the sessions and any actions you decide on.
  • What should I look for in a coach?
    Firstly, training and accreditation! Coaching is unregulated, which means you can unwittingly hire a coach with no formal training. Most Kinkajou coaches possess a Master's in Coaching Psychology and Positive Psychology and are accredited by professional bodies like the European Mentoring & Coaching Council (EMCC). At Kinkajou, our coaches are carefully selected based on their extensive experience, specialised knowledge, and genuine passion for helping clients succeed. We prioritise coaches committed to creating a safe and supportive environment for our clients to explore new possibilities, challenge their limiting beliefs, and achieve their personal and professional goals. Secondly, your coach should take their responsibilities seriously. Before you take part in coaching, it is important that we have a clear understanding of where the boundaries of that responsibility lie. Kinkajou coaches only provide coaching that we are qualified to give. We commit to being open-minded, nonjudgmental, focused, transparent, considerate, and respectful and undertake any preparation that might be necessary to work with you effectively. We agree to maintain the ethics and standards established by the EMCC, ensuring you can trust in our services. Finally, trust, rapport, and a strong coaching relationship are fundamental to our approach at Kinkajou, and we strive to match each client with a coach who can best support their unique needs and aspirations.
  • How many coaching sessions do I need?
    It depends on you. Everyone is different. Although we offer coaching programs with a set number of sessions, we can add more sessions if you need more.
  • Can I use the UK Government's Access to Work scheme to pay for Neurodivergent-friendly coaching services?
    Yes, you can use the UK Government's Access to Work scheme to pay for coaching services from our company. The Access to Work grant specifically covers funding for practical support like ADHD coaching to help individuals with conditions like ADHD start work, stay in work, or become self-employed. The grant can fund accommodations people with ADHD have successfully requested, including ADHD coaching.
  • Do you provide coaching for entrepreneurs?
    Yes, at Kinkajou, we specialise in providing personalised coaching services for entrepreneurs. Our experienced team of coaches offers support to help entrepreneurs develop and grow their businesses. Whether you are just starting and need help with business planning and strategy or you are an established entrepreneur looking to scale your business, our coaching services are tailored to your specific needs. We provide expertise in strategy, operations, and leadership, empowering entrepreneurs to overcome challenges and achieve their business goals. Our approach is collaborative and results-driven, ensuring our clients receive the support and tools they need to succeed.

No obligation chat?

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