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Leading Change: Five Digital Transformation Tips


The digital revolution is accelerating faster than we can keep pace. Businesses face technology shifts and a reimagination of the workplace and future job skills. The World Economic Forum predicts that by 2025, half of all jobs will require skills not yet widely available.


This article addresses the challenges of leading digital transformation, concentrating on five ways leaders can equip themselves to lead change.



Womans hands writing on a laptop with AI imagery

1. Focus on people, not just technology


Technology is the engine driving digital transformation, but it's the people who make it successful. Empower your team to experiment, learn, and embrace change. Encourage open communication and feedback loops to ensure everyone feels heard and engaged in the process.




2. Build your critical leadership skill of empathy


Remember that change impacts individuals differently. For example, people might be worried about their job security. A 2023 Deloitte study indicated that 43% of employees feel anxious about technology changing their jobs. Are you an empathetic leader that can acknowledge the challenges they might face? Research now shows that empathy is a driving force for performance, innovation, and employee engagement and well-being.


3. Drive consistent, frequent communication


Don't rely on a single, one-time announcement. Regular updates and reminders keep everyone on the same page, aligned to the vision and goals and helps build trust. Use multiple channels like town halls, email, videos, team meetings, and intranet sites to reach all employees. You might feel like you are repeating yourself too much, but likely you are not. Repetition reinforces key messages about the change and its goals. Don't assume everyone will absorb it all the first time.

4. Champion continuous learning and agility

The good news is that we are all learning together. Each time a new version of ChartGPT emerges and unleashes more capabilities, the opportunities for new businesses, products and services increase exponentially. Organisations with continuous learning and agility at the heart of their working practices have a competitive advantage.


5. Lead by example


As a leader, you are always being observed. Your attitude, moods, mindset and behavior shapes your team's response to change. Demonstrate your commitment by participating in the process. Show your team that you don't have all the answers and that you are learning new things too.


Remember, there's no one-size-fits-all approach to digital transformation. These tips offer a starting point, but the most important thing is to tailor your strategy to your unique organisational context and culture.


I hope these insights help you navigate your digital transformation journey successfully!


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